Terms and Conditions

By placing an order on the Amber Rose website or when calling us, you are agreeing to the following terms and conditions:

You must be over 18 to place an order for alcoholic products on the Amber Rose website. By placing an order, you confirm that you or the recipients of an alcohol gift are over the age of 18.

Order Acceptance Policy

All orders received are subject to acceptance by Amber Rose and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.

Changes to your order

If you wish to change your order, please do so via email. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. Please note that once orders have been 'assigned to production', no changes can be accepted.

For peak season (Valentine's Day and Mother's Day), we are unable to guarantee to accept changes to orders within 72 hours of the intended delivery date.

Cancelling your order

Orders can normally be cancelled up to 48 hours before the intended delivery date. You can cancel your order via email. Please note that once orders have been 'assigned to production', orders cannot be cancelled.

For peak season (Valentine's Day and Mother's Day), we are unable to guarantee to cancel orders within 72 hours of the intended delivery date.

Delivery policies

For full information related to our delivery-related policies, please see our delivery information page.

Flower availability and substitution

Please note that due to the seasonal availability of flowers it may be necessary to vary individual stems from those shown. Our skilled florists may substitute flowers for one similar in style, quality and value. Where our designs include a sundry item like a vase or basket it may not always be possible to include the exact item as displayed. If such an occasion arises we will make every effort to replace the item with a suitable alternative.

Damaged flowers

Although we do our best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged. If the recipient receives damaged flowers, please contact us immediately so that we can arrange one of the following:

A re-send on the next available delivery date, or
A full refund
100% satisfaction guarantee
Our 100% satisfaction guarantee only applies to the products (excluding sundries such as the card message) and aspects of our service that we have direct control over. The guarantee is not applicable to issues that are outside our control such as incorrect or incomplete addresses provided by the customer or refused deliveries (for example, a refused delivery to a hospital. Customers are unable to claim under the 100% satisfaction guarantee if the delivery is not made on the chosen delivery date (as detailed on our delivery information page).

A summary of our resolution policy is shown below:

In the event of non-delivery on the selected delivery date, we will either refund you in full or redelivery your order.

In the event of late-delivery on the selected delivery date, we will either refund you the delivery charge paid for your order and offer compensation via discount vouchers.

In the event of damaged products being received, we will either refund you in full or redeliver a replacement for the damaged product(s). Please note that it may be necessary to return the original.

If we are unable to fulfil your order, we will refund you in full.

If we send the wrong product, we will resend the correct product. Please note that it may be necessary to return the original product received.

Please note that all compensation will be in the form of a full or partial-refund against the original payment or in the form of discount vouchers for use in a future order. We are unable to provide any other form of financial compensation under any circumstances.

Special offers

At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.

In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall 'prevail'. We are unable to offer special offer discounts for purchases that have already been made.

As our special offers are contingent on the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.

We also reserve the right to offer different personalised special offers and promotions and it will Customer and recipient personal information.

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.

Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy. Therefore only be possible for the customer in receipt of the special offer to redeem the discount.

Copyright

All copy and images on this website are owned by Amber Rose Flower and protected by Copyright. Unauthorised infringement of copyright may be result in legal action being taken against the offending party.

All prices shown are inclusive of VAT at the prevailing rate (currently 20%).

Thank you for you order, and we hope your Amber Rose experience will be a pleasurable one.

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Amber Rose - 6 Market Place, Falloden Way, Hampstead Garden Suburbs, London NW11 6JG. - Tel: 020 8455 4050